End User Privacy Policy

Updated on: Jan 10 2025

At Deck, transparency and security are at the core of everything we do. This End User Privacy Policy ("Policy") explains how we collect, use, share, and protect your data when you use our products and services. This document is designed to provide a detailed and comprehensive understanding of your rights, how we process your data, and the measures we take to keep your information secure.

This Policy applies to Deck Inc. and its affiliates ("Deck," "we," "our," and "us"). It does not cover third-party applications or services that may integrate with Deck’s platform. You should review their privacy policies separately.

We believe in keeping things real, innovative, and efficient—so we’ll keep this clear and to the point.

1. Introduction

Deck is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. As a data-driven platform, we process information to provide essential services, enhance your experience, and comply with legal obligations.

This policy outlines the types of data we collect, the reasons behind our data collection, and the rights you have regarding your personal data. It also describes the measures we take to protect your information from unauthorized access, disclosure, or misuse.

By using Deck’s services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services or reach out to us for more information.

2. Data We Collect

To provide our services efficiently, we collect different types of data, which can be categorized as follows:

2.1 Personal Identifiable Information (PII)

We collect information that can be used to identify you, including but not limited to:

Full name
Email address
Phone number
Postal address
Login credentials
Payment details (where applicable)

2.2 Device and Usage Data

When you access Deck’s services, we automatically collect technical information such as:

Your IP address
Browser type and version
Operating system details
Log data including timestamps and visited pages
Device identifiers

2.3 Transactional and Service Usage Data

For users interacting with our platform, we collect:

Records of services used
Interaction logs and activity history
Preferences and settings

2.4 Third-Party Data

We may collect additional information about you from third-party services such as:

Verification partners for fraud prevention
Publicly available sources
Business partners and affiliates

All data collected is processed in compliance with applicable privacy laws and used strictly for legitimate business and legal purposes.

3. How We Use Your Data

Deck processes your personal data for multiple purposes, including:

Service Provisioning: To provide you with seamless access to Deck’s products and services.
Security & Fraud Prevention: To prevent unauthorized access, detect fraudulent activities, and protect user accounts.
User Experience Enhancement: To personalize recommendations, improve platform navigation, and tailor services to your needs.
Regulatory Compliance: To adhere to laws and fulfill legal obligations, including fraud prevention and financial reporting.
Communication: To send important updates, service notifications, and respond to inquiries.

Your data is never sold or used for purposes beyond those specified in this policy.

4. How We Share Your Data

Deck may share your data with:

Authorized Service Providers: Third-party vendors who assist in operational functions such as hosting, analytics, and security.
Business Partners: In cases where you have opted to integrate Deck with other services.
Legal Authorities: If required by law, court order, or to comply with legal investigations.
Corporate Transactions: If Deck undergoes a merger, acquisition, or business restructuring, your data may be transferred to the new entity.

All third-party data sharing is conducted under strict confidentiality agreements and legal safeguards.

5. Your Data Protection Rights

You have several rights concerning your personal data, including:

Access: Request a copy of the data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request erasure of your personal data under certain circumstances.
Restriction: Limit processing of your data in specific situations.
Objection: Object to data processing activities based on legitimate interests or direct marketing.
Portability: Request transfer of your data to another service provider in a machine-readable format.

You may exercise these rights by contacting privacy@deck.co.

6. Retention and Deletion Practices

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Factors influencing data retention include:

The necessity of data for active accounts.
Legal obligations requiring data preservation.
Security measures, including fraud detection and audits.

Once data is no longer required, we follow secure deletion protocols to prevent unauthorized access or recovery.

7. Security Measures

Deck employs state-of-the-art security measures to protect your data:

Encryption: All sensitive data is encrypted both in transit and at rest.
Access Controls: User authentication and role-based permissions ensure only authorized personnel have access.
Continuous Monitoring: Our systems are regularly audited for vulnerabilities and potential threats.
Incident Response: If a breach occurs, we follow strict protocols to contain and mitigate potential damage.

8. International Data Transfers

If you are accessing Deck’s services from outside [Insert Country], your data may be transferred internationally. To ensure compliance, we implement:

Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Regional compliance strategies such as GDPR safeguards for European users

9. Compliance with Global Regulations

Deck adheres to major international data protection laws, including:

General Data Protection Regulation (GDPR) for European users.
California Consumer Privacy Act (CCPA) for U.S. users.
UK Data Protection Act (DPA) for UK users.
Other regional privacy frameworks as required by law.

10. End User Agreements

10.1 United States

Users in the U.S. are subject to federal and state privacy regulations, including the California Consumer Privacy Act (CCPA) and other applicable laws. Deck ensures compliance by allowing U.S. users to opt out of data sales, request deletion, and access their data upon request.

Effective Date: [Insert Date]

Thank you for using Deck! Deck provides a platform (the "Platform") that allows you to seamlessly connect and access utility data from a vast network of providers. Our services empower businesses to optimize energy, water, waste, and fuel management through automation and real-time insights.

This End User Services Agreement ("Agreement") is a contract between you and Deck Technologies, Inc. ("Deck," "we," or "us"). By accessing or using our Platform, you agree to this Agreement and confirm that you have the legal authority to do so. If you are acting on behalf of an entity, you represent that you have the authority to bind that entity to this Agreement. If you do not have such authority or do not agree to these terms, do not use the Platform.

Your Deck Account

To access certain features, you may need to create a Deck account. You are responsible for keeping your account information accurate, secure, and up to date. Notify us immediately of any unauthorized use of your account.

Your Responsibilities

By using our Platform, you agree to:

Comply with all applicable laws and regulations.
Only access utility data for which you have authorization.
Keep your login credentials confidential and not share them with others.

You may not:

Use the Platform for fraudulent, misleading, or illegal purposes.
Attempt to reverse-engineer, copy, or modify the Platform.
Interfere with or disrupt the functionality of the Platform.

How Deck Uses Your Data

We take privacy seriously. Our Privacy Policy explains how we collect, use, and protect your data. By using our Platform, you acknowledge and agree to the terms outlined in our Privacy Policy.

Our Rights

Deck owns all intellectual property rights to the Platform and its technology. Any feedback or suggestions you provide may be used by Deck without restriction.

Disclaimers & Liability

The Platform is provided "as is" and "as available." While we strive for accuracy and uptime, we do not guarantee that the Platform will be uninterrupted or error-free. To the extent permitted by law, Deck is not liable for indirect, incidental, or consequential damages resulting from the use of the Platform.

Dispute Resolution

If a dispute arises, we encourage you to contact us first. We will work in good faith to resolve any issues before pursuing legal action. If a resolution cannot be reached, disputes will be subject to [arbitration/litigation details].

Termination

We may suspend or terminate your access to the Platform at any time if we believe you have violated this Agreement. This Agreement will survive termination except for your right to use the Platform.

Modifications to This Agreement

We may update this Agreement from time to time. Changes will take effect when posted, and we will notify you of significant updates. If you continue using the Platform after updates, you accept the revised terms.

For any questions, reach out to us at [contact information].

10.2 United Kingdom

Users in the UK are protected under the UK GDPR and Data Protection Act 2018. These laws grant users rights such as access, correction, restriction, and objection to data processing. Deck ensures all UK data is processed in accordance with these regulations.

Last Updated: [Insert Date]

Thank you for using Deck!

This End User Services Agreement ("Agreement") is a legal agreement between Deck Technologies Ltd. ("Deck," "we," or "us") and the end user of our Platform ("you," "your"). This Agreement applies when we provide access to and management of utility data services with respect to UK-based utility providers, enabling you to automate data collection and streamline resource management through our Platform.

This Agreement describes the terms and conditions that apply to your use of the Platform. By using the Platform, you agree to comply with this Agreement. If you do not understand or agree with any part of it, please contact us at [contact email] before proceeding.

Deck Services

Deck provides services that allow businesses and individuals to access and manage utility data, including energy, water, waste, and fuel information, through automation and real-time insights. The Platform enables seamless data integration with authorised third-party applications ("Applications"). These third-party Applications are governed by separate agreements between you and the provider of the Application, and Deck is not responsible for their services.

Eligibility and Availability

To use the Platform, you must:

Be at least 18 years old.
Have a UK-based utility account.
Provide accurate, complete, and up-to-date information.
Comply with all laws and regulations applicable to your use of the Platform.

Your Deck Account

To access certain features, you may need to create a Deck account. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorised access.

Your Responsibilities

You agree to:

Use the Platform in compliance with applicable laws.
Only access data for which you have explicit authorisation.
Keep your login credentials confidential.

You may not:

Use the Platform for fraudulent or unlawful purposes.
Attempt to modify, reverse-engineer, or copy the Platform.
Disrupt or interfere with the Platform’s functionality.

How Deck Uses Your Data

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your data. By using the Platform, you agree to our data practices.

Liability

To the extent permitted by law, Deck is not liable for any indirect, incidental, or consequential damages resulting from your use of the Platform. Deck does not guarantee uninterrupted or error-free operation.

Complaints

If you have concerns about our services, please contact us at privacy@deck.co. If we cannot resolve your complaint, you may refer it to the UK Financial Ombudsman Service.

Changes to This Agreement

We may update this Agreement from time to time. Any changes will take effect when posted, and we will notify you of significant updates. If you do not agree with the changes, you may stop using the Platform.

Termination

You may terminate this Agreement at any time by ceasing to use the Platform. Deck reserves the right to terminate or suspend your access if you violate this Agreement.

Governing Law

This Agreement is governed by English law and subject to the non-exclusive jurisdiction of the English courts.

For any questions, reach out to us at privacy@deck.co.

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10.3 European Union

Under the General Data Protection Regulation (GDPR), EU users have rights including the right to erasure, portability, and objection to data processing. Deck operates under GDPR guidelines to ensure full compliance with EU privacy laws.

Thank you for using Deck!

This End User Services Agreement ("Agreement") is a legal agreement between Deck Technologies B.V. ("Deck," "we," or "us") and the end user of our Platform ("you," "your"). This Agreement applies when we provide access to and management of utility data services within the European Economic Area (EEA), enabling you to automate data collection and streamline resource management through our Platform.

Deck Services

Deck provides services that allow businesses and individuals to access and manage utility data, including energy, water, waste, and fuel information, through automation and real-time insights. The Platform enables seamless data integration with authorized third-party applications ("Applications"). These third-party Applications are governed by separate agreements between you and the provider of the Application, and Deck is not responsible for their services.

Eligibility and Availability

To use the Platform, you must:

Be at least 18 years old.
Have a utility account within the EEA.
Provide accurate, complete, and up-to-date information.
Comply with all laws and regulations applicable to your use of the Platform.

Your Deck Account

Your Responsibilities

You agree to:

Use the Platform in compliance with applicable laws.
Only access data for which you have explicit authorization.
Keep your login credentials confidential.

You may not:

Use the Platform for fraudulent or unlawful purposes.
Attempt to modify, reverse-engineer, or copy the Platform.
Disrupt or interfere with the Platform’s functionality.

How Deck Uses Your Data

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your data. By using the Platform, you agree to our data practices.

Liability

Complaints

If you have concerns about our services, please contact us at [contact email]. If we cannot resolve your complaint, you may refer it to the relevant financial or data protection authority in your country.

Changes to This Agreement

Termination

You may terminate this Agreement at any time by ceasing to use the Platform. Deck reserves the right to terminate or suspend your access if you violate this Agreement.

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