Your support staff turns over. Deck doesn’t.
Deck agents handle ticket triage, payment posting, and collections — the same way every time, 24/7, at a fraction of what offshore teams cost.
Shopify Admin
Zendesk Support
Salesforce CRM
HubSpot
SAP S/4HANA
Acme Store Zendesk Salesforce HubSpot SAP S/4HANAThe real cost isn’t the salary. It’s the turnover.
Every time an agent leaves, you lose 90 days of training. Quality dips. Collections slow down. Customers feel it. Then you hire again — and the cycle starts over.
Offshore teams add another layer: variance in quality, coverage gaps at 2am, and escalations that land back on your small internal team.
You’ve built a lending operation that moves fast. Your support operation shouldn’t be the thing holding it back.
Consistent performance. No turnover. No training costs.
Deck agents work inside your existing systems — your browser-based loan platform, Zendesk, your payment tools — without needing APIs or custom integrations.
Ticket triage at volume
Deck reads incoming tickets, categorizes them, routes them, and handles the straightforward ones end-to-end. No queue backlogs.
Payment posting done right every time
Deck agents follow your exact posting workflow — same logic, same checks, every transaction.
Collections support that doesn’t sleep
After-hours calls, payment reminders, status updates — handled without overtime or offshore variance.
Zero onboarding ramp
No training. No shadowing. Deck agents are running your workflow on day one.
Running in days, not months.
Show us your workflow
Walk us through your loan system and Zendesk setup on a screen share. No technical prep required.
We build the agent
Deck configures agents around your specific workflows. Most setups take under a week.
You scale without hiring
Handle more volume with the same team. Deck handles the repetitive; your people handle the exceptions.
Frequently Asked Questions
No. Deck agents work through the browser, the same way your human team does. No API access required.
Deck agents adapt. Unlike traditional RPA, they navigate by understanding the page — not by memorizing pixel coordinates.
Deck operates within your existing access controls. Agents only access what your team authorizes.
Most FinTech lenders are live within one to two weeks of the first call.
One demo. No procurement committee.
If you’re running a lending operation and paying for offshore coverage or living with turnover costs, Deck is worth 30 minutes. No RFP. No IT gauntlet. Just a screen share.